Project Status Configuration

Project Statuses work very similarly to Lead Statuses because they help you track your projects as they progress through your sales and production pipelines.  Projects begin in a Sales category for you to create your estimates and contracts and get them sold before they move into a Pre-Production or Production category.  These Project Statuses will help you keep things organized, automate follow-ups, and ensure that things keep progressing as efficiently as possible. Watch the video below for an overview followed by more detailed information in the article below.

Ability to customize Project Statuses is available starting with the Essentials plan. If you're interested in upgrading your current subscription, click HERE to learn how to upgrade your account.

While there are already default project statuses set up within the CRM, you can create or manage your own project statuses that would be applicable for your specific workflow. 

To create a project status, head over to Admin > Configure > Project Statuses. Click on the New Project Status button at the upper right portion of the widget screen to create a new status, or click on any of the records to manage an existing one. 

IMPORTANT: The order of the project statuses in this list is extremely important.  You can adjust the order by clicking and holding the handles on the left side of the list and dragging it to the appropriate place in your list.  Projects should always flow from the top of the list to the bottom.  Unless there was some mistake or other extenuating circumstance, projects should never move back up in the list.

In the example below, we have a project status named "Estimate Sent" that we were able to access by clicking on this item in the list above.

Here is a description of the different fields you can set for this project status:

Project Status: This is the name of the project status displayed in the drop down field of a project record. 

Category: The Category is used for a few different things: 

  • If you use the Department View display preference for the Main Menu View (see Display Preferences on the Admin > Configure screen), your projects will be grouped by the category in the Main Menu.
  • You can control permissions to access different projects based on permission settings for the category in the user roles defined in Admin > Roles.  For example, you may allow your sales reps to access projects while they have a project status in the Sales Category, but not if they have a project status that is in the Production category.
  • In order for Field users to clock in and out of a job, or view their assigned projects and tasks, the project must be assigned a Project Status that is in the Production Category.  There is no point showing them jobs that are in Sales, or are already completed, so this category allows you to tell the system which Project Statuses are considered to be in Production, and those will be the ones that are displayed to the Field users should you give them access to the system.

Projects in this status are complete: If you check the box for this option, it will tell the system that projects in this status are to be considered as complete.  It will automatically assign a completion date as soon as it moves into a status that designates projects as being complete.  It will also show up on the Completed Projects report based on this completion date.

Projects in this status are cancelled: If you check the box for this option, it will tell the system that projects in this status are to be considered as cancelled or lost.  This will remove it from your production pipeline reports, and help show an accurate picture across other reports based on the fact that a project is cancelled.

Project Status Triggers

Below the main fields for the Project Status, you will find the different triggers you can set to automatically move a project into that particular status when any of those trigger events occur.  The system will already have some default triggers set up for you out of the box, but you can customize these any way you like.  In the example above, we have two triggers on this Project Status: 

  • The contract document is emailed to the client 
  • The contract eSignature process is initiated

What this means is that the system will automatically move a project into the Estimate Sent status as soon as you email a contract document to the client, or you send the contract to the client for e-signature.  You can click on the drop down to add more triggers as necessary.

Important: Remember when we said before that projects should only move down in the list rather than back up?  That goes for triggers as well.  If one of the triggers happen once the project has already moved past that status in the list, the system will not move it back up the list.  The triggers only work to move the project down/further in the list.

Automated Sequences 

At the bottom of the Project Status window, you will be able to manage automated sequences that get kicked off once the project has been in this particular status for a period of time.   For example, you can have automated sequences to further update the project status after a project is already in this status period of time, send automated emails to your clients or employees, add call queue items for follow-ups, or add to-do items related to the project.  For more information on how these automated sequences work, please see this article.

How to manually manage the project status on an individual project

It's not always possible to automate every project status update.  Sometimes it takes some manual intervention, and that's OK.  When you need to manually update the project status, you can find the drop down on any of your projects. You can set it manually here to anything that may be relevant.  As shown, this sample project below, it is under the Estimate Request status.

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